After having our initial consultation call, we'll be able to guide you through which package is the correct one to purchase on the "Book Now" page. After purchasing, you will be contacted by your tutor to set up your lessons.

We charge no fees for cancellations as long as you give more than 24h notice! All you need to do is log-in and click manage on the upcoming lesson you'd like to cancel. Then you'll be given an option to do so.

All lessons take place on our website. Once you log in, you'll be directed to your lessons view, where you will be able to join the meeting with the press of a button!

You don't pay for any lessons you don't do, if you'd like to cancel your lessons or change packages, please get in contact with your EL representative who will guide you. Unsure on who your EL representative is? Contact us via the chat!

If you feel like your tutor isn't the right match for you, we can find you another suitable tutor as soon as possible. All you need to do is to get in contact with your EL representative or messaging us through the chat feature at the bottom right of the website.

We will aim to get back to you with a handpicked, assigned tutor and the first lesson date from our team in under a day from your initial call. Otherwise, it can be at a time of your choosing.

Enlighten Learning has a strict hiring policy and all of our tutors are checked so that they have high academic achievement, great teaching skills and prior experience in tutoring. We also vet tutors to ensure they have enhanced DBS checks.