top of page
Our Subjects
Maths
Biology
English Language
Further Maths
Chemistry
Spanish
Physics
English Literature
French
What's Included
Monthly Progress Report
Homework Every Lesson
Exam Practice & Preperation
Interactive Engaging Lessons
Easy Rescheduling
Tutors Are Always Available
-
How Do I Cancel A Lesson And Are There Any Fees For Doing So?We charge no fees for cancellations! Once you have subscribed to your packages and have signed up for an account with us, you can head over to your 'Account' Page where you will need to click the button that says 'I Need To Cancel A Lesson'. After submitting that form, you will be refunded for that cancelled lesson. You can also just message us on the website to cancel a lesson and we will ensure that gets processed for you. Please cancel a few days in advance.
-
How Do I Book Lessons Or Packages?After having our initial consultation call, we'll be able to guide you through which package is the correct one to purchase on the "Book Now" page. After purchasing, you will be contacted by your tutor to set up your lessons.
-
What Platform Do The Lessons Take Place On?By default, our lessons take place on Skype, a free videocalling and screensharing app that is accessible on all devices. If however, you have a personal preference for a specific platform you'd like the lessons to take place on, we can switch to that platform as long as it supports video calling and screen sharing.
-
Can I Change My Tutor?If you feel like your tutor isn't the right match for you, we can find you another suitable tutor as soon as possible. All you need to do is to get in contact with us by calling us or messaging us through the chat feature at the bottom right of the website.
-
How Do I Change My Packages Or Lessons After Starting?If you'd like to cancel or change your weekly package you can do so from your account tab. However, for changing packages to a different plan, you will need to get into contact with us by calling our number, cancelling your current plan and then subscribing to the plan you'd like to change to.
-
How Quickly Can I Expect Lessons To Proceed After Booking?We will aim to get back to you with a handpicked, assigned tutor and the first lesson date from our team in under a day from your initial call. Otherwise, it can be at a time of your choosing.
-
How Do I Know If My Tutor Is Qualified?Enlighten Learning has a strict hiring policy and all of our tutors are checked so that they have high academic achievement, great teaching skills and prior experience in tutoring. If you have further or specific questions, feel free to ask us at The Enlighten Learning Team or the tutor themselves.
Frequently Asked Questions
bottom of page